Customer Support

This area of our web site will provide access to our online Technical Assistance Center (TAC) and our Virtual NOC for customer support services. You may contact our customer support department by calling 939-229-1010, via Fax at 1-787-722-4843 or via email at

Our Virtual NOC will allow customers to open trouble tickets directly on our system. This allows for faster service and support.
If you are having an emergency please contact our Network Operation Center (NOC) at 939-229-1010. Below is our Escalation List for further support.

Help Desk

Customer Support

Nelson Javier Avilés


Pablo Martínez

VP of Operations

Edward Amador

Chief Financial Officer

Liz Canales

Pre-Sales & Carrier Manager

Tel: 787-977-8025
Fax: 787-722-4843

30 Calle Padial Suite 204
Caguas Puerto Rico 00725-3841