The fact that these services reduce communication costs and increases productivity is well documented.  In addition to these inherent benefits, the corporate houses can also enjoy flexibility and scalability accompanied with data security.  Moreover, the Internet based telephony services and solutions guarantee excellent call quality even in hybrid network environments.

Unlike PSTN services, VoIP supports services across multiple sites, as these services are backed with the customer unique numbers and area codes of the customer's choice.  This capability can be used for forwarding of voice mails or transfer of the calls to almost anywhere using private dial plans.  Organizations having branches in different locations can make the most of this feature.  The IP technology would create the connecting links to their branch offices located across the globe and that too at the significantly low costs.

The users do not require to install, invest or maintain the IP infrastructure of their own.  All that they would need is a broadband speed Internet connection and they are done.  With a VoIP business service in place, the corporate clients can concentrate on more important business matters including generating and expanding of their activities.  Therefore, it can be said that the VoIP has change the face of the corporate communication worldwide.

The contact centers can also benefit from the inherent benefits of these services.  The contact center VoIP solutions provide cost efficiency, as long distance or ISD calls are made at significantly lower rates.  Moreover, these services in the call center deliver seamless connectivity, globally.